Refund and Return Policy

Returns

We accept returns from unopened/unused products from our website. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

We DO NOT accept returns of opened packages

Only regular priced items may be refunded. Sale items are non-refundable.

Exchanges

We only exchange goods if they are defective or damaged. We accept returns from unopened/unused products from our website. In circumstances where you consider that a product is defective, you should promptly contact us at 1.250.427.2245 or info@rminternational.ca with details of the product and the defect. You can send the item you consider defective to:

Rocky Mountain International Student Program
School District No. 6 (Rocky Mountain)
555 McKenzie Street
Kimberley, British Columbia
V1A 2C1 CANADA


Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Exceptions

Shipping

To return the item you purchased, please mail to:

Rocky Mountain International Student Program
School District No. 6 (Rocky Mountain)
555 McKenzie Street
Kimberley, British Columbia
V1A 2C1 CANADA

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable.

Any amounts refunded will not include the cost of shipping.
  

To follow-up on the status of your return, please contact us.